Market Minded Realtor by S & G Cares

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Commercial Real Estate Think Tank

 

Customer Support Policy

Welcome to Market Minded Realtor by S & G Cares ("Market Minded," "we," "our," or "us"). This Customer Support Policy outlines how we provide assistance for our services, including market intelligence reports, investment strategy consulting, community memberships, courses, and related resources (collectively, the "Services"). We're committed to helping you succeed in commercial real estate—reach out anytime.

Support Channels

1. Email Support
   Primary contact: support@marketmindedrealtor.club.
   Expect a response within 24-48 business hours. Include your account email, service details (e.g., course name or report ID), and a clear description of the issue.

2. Help Center
   Visit marketmindedrealtor.club/help for self-service resources, including FAQs on market reports, membership access, course troubleshooting, and real estate tool guides.

3. Live Chat
   Available on our website Monday-Friday, 9 AM-6 PM IST. Instant help for login issues, basic queries, or quick market data clarifications.

4. Phone Support
   Call +91-XXXXXXXXXX (Delhi, India) during business hours (9 AM-6 PM IST, Mon-Fri). Best for urgent membership or consulting matters.

What We Support

• Account and login issues (e.g., password resets, access to community forums).

• Service delivery problems (e.g., missing reports, course enrollment errors).

• Billing and payment questions (excluding refunds—see Refund Policy).

• Technical glitches with downloads or dashboards.

• General queries on commercial real estate insights, strategies, or features.

Response Times and Escalation

• Standard Issues: 24-48 business hours.

• Urgent Issues (e.g., payment failures blocking access): Within 4 business hours.

• If no response within promised time, reply to your ticket or email support@marketmindedrealtor.com with "ESCALATION" in the subject line—we'll prioritize.

What We Don't Support

• Investment advice or personalized financial recommendations (consult a licensed advisor).

• Refund requests (handled via Refund Policy).

• Third-party service issues (e.g., payment gateway errors—contact them directly).

• General market predictions (our Services provide data-driven analysis only).

Tips for Fast Resolution

• Provide specifics: Order ID, screenshots, or error messages speed things up.

• Check Help Center first for instant fixes.

• Membership or course access? Log in via the member portal before contacting us.

We're here to support your real estate journey. Thank you for choosing Market Minded Realtor by S & G Cares